Patient Support

Patient Care Advocates

Patient Care Advocates (PCAs) are your 1:1 concierges to help you through the entire process leading up to surgery. Your PCA will be assigned after your consult with the surgeon. They help make sure your pre-op needs are met, and will serve as your primary point of contact with the Nicholson Clinic. Since there can be several steps leading up to surgery, especially if using bariatric insurance coverage, your PCA team is here to help you navigate the journey to surgery. Some insurance plans often require dietitian and psychologist appointments, sleep studies, lab work, clearances, etc. We also require our patients to complete a 2-week pre-op diet to help prepare you for a safe, effective surgery. Our Patient Care Advocates strive to help you through each and every step – their primary goal is to ensure you have the best possible pre-surgical experience. All of our PCAs are also Certified Medical Assistants. Please inform your Patient Care Advocate as soon as possible if you are ever dissatisfied with any aspect of your surgical process.

Jordan Mitchell, MA

Patient Care Advocate
(469) 800-5835
Jordan@nicholsonclinic.com

Samantha Tschetter, MA

Patient Care Advocate
(469) 800-5833
Samantha@nicholsonclinic.com