Patient Care Advocates
Patient Care Advocates (PCAs) are your 1:1 concierges to help you through the entire process leading up to surgery. Your PCA will be assigned after your consult with the surgeon. They help make sure your pre-op needs are met, and will serve as your primary point of contact with the Nicholson Clinic. Since there can be several steps leading up to surgery, especially if using bariatric insurance coverage, your PCA team is here to help you navigate the journey to surgery. Some insurance plans often require dietitian and psychologist appointments, sleep studies, lab work, clearances, etc. We also require our patients to complete a 2-week pre-op diet to help prepare you for a safe, effective surgery. Our Patient Care Advocates strive to help you through each and every step – their primary goal is to ensure you have the best possible pre-surgical experience. All of our PCAs are also Certified Medical Assistants. Please inform your Patient Care Advocate as soon as possible if you are ever dissatisfied with any aspect of your surgical process.
Jordan Mitchell, MA
Patient Care Advocate
(469) 800-5835
Jordan@nicholsonclinic.com
Melissa Furrh, MA
Patient Care Advocate
(469) 800-5834
Melissa@nicholsonclinic.com
Karen Perez, MA
Patient Care Advocate
(469) 800-5830
Karen@nicholsonclinic.com
Virtual Pre-Op Education Sessions
Nicholson Clinic and Baylor Scott and White are committed to your comprehensive bariatric care. As a part of your care program, we would like you to attend a virtual Pre-Operative Education Session prior to your scheduled surgery. These virtual sessions are are led by Ty Mason, BSN, Registered Nurse and Bariatric Coordinator for Baylor Scott and White Medical Center Plano. Here’s the schedule for Q1 2026:
Friday, January 2 | 12:00-12:30pm
Friday, January 16 | 12:00-12:30pm
Friday, February 6 | 12:00-12:30pm
Friday, February 20 | 12:00-12:30pm
Friday, March 5 | 12:00-12:30pm
Friday, March 20 | 12:00-12:30pm
To RSVP and receive the link to the meeting invite, please contact Ty at tyrisha.mason@BSWHealth.org.
Virtual Post-Op Support Group Meetings
Please join us for our next complimentary support group meetings.
Tuesday, January 13 | 7:00pm
Free Webinar for Post-Op Patients
Ready to thrive in 2026? Our long-term success patient turned Certified Health Coach, Kathy Matthews-Carlisle is hosting a FREE live webinar on January 13th at 7 PM CST: The 5-Steps to Thriving More. If you’re looking for a clear system to master your habits and mindset post-surgery, this is for you!
Register here: Master the 5-Steps
Wednesday, January 21 | 5:30-6:30pm
Free Support Group for Post-Op Patients
Topic: January-Setting Up for Success – With the new year, you may find yourself working to maintain or create goals. No matter what it is you want to accomplish, it is important that we are setting ourselves up for success. Join us as we discuss the art of goal setting and how to stay on track after bariatric surgery.
Hosted by Jessica Gibson, RDN, LD- Licensed Dietitian
To RSVP and receive the link to the meeting invite, please contact Ty at tyrisha.mason@BSWHealth.org
